Question 1

How Can You Obtain A Quote?

Accepted Answer

After contacting us via phone, email, or submitting an enquiry form, we'll schedule a convenient on-site meeting to discuss the required work and provide recommendations. Following this, we'll send you a detailed quote via email or mail, and we await your contact for further discussion or clarification.

Question 2

Is There Insurance Coverage?

Accepted Answer

Indeed, we are covered by a £5 million public liability insurance policy.

Question 3

What Happens To The Waste?

Accepted Answer

All waste is processed at our yard with our waste carrier's licence. Wood is transformed into firewood logs, while wood chips are utilised for various landscape gardening projects. Any suitable timber can be processed for firewood or left on-site upon client request and cut into logs as needed.

Question 4

What Are The Payment Options?

Accepted Answer

Upon completing our services, we accept payment via cheques, cash, or bank transfers. Payment is never requested before the work is finished.

Question 5

How Many Crew Members Can I Expect?

Accepted Answer

Depending on the job's size and nature, we always work with at least two individuals to adhere to health and safety regulations.

Question 6

Typical Starting Time?

Accepted Answer

We typically arrange an estimated starting time with our clients beforehand, usually commencing work around 08:30.

Question 7

What Sort Of Access Do You Require?

Accepted Answer

During our first visit to the site, we assessed the necessary access for our planned operations. Our fleet of vehicles includes tracked wood chipping machines and 4x4 cherry pickers, providing flexible on and off-road access as required.

Question 8

Do I Need Permission?

Accepted Answer

Permission is mandatory for trees protected by a tree preservation order (TPO) or within a conservation area. There are exceptions, such as if the tree is dead, dying, or poses a danger.

Question 9

How Can I Confirm The Need For Permission?

Accepted Answer

If uncertain, Trees R Us Ltd can liaise with the local council after an initial site visit. We handle any necessary applications and follow through on the process.

Question 10

Can I Prune My Neighbour's Trees?

Accepted Answer

Though each case may differ, you can trim overhanging trees to your boundary. Access to your neighbour's trees may be required, necessitating their consent. We're happy to communicate with them on your behalf.

Question 11

Can Trees Cause Subsidence?

Accepted Answer

Indeed, trees can lead to subsidence, varying depending on their location and the soil they're rooted in.

Question 12

What Are The Costs Involved?

Accepted Answer

Given the unique nature of each job, costs can vary. With our efficient machinery at Trees R Us Ltd, we strive to complete tasks quickly and effectively, ensuring competitive rates.

Question 13

How Far Will You Travel?

Accepted Answer

We serve a radius of approximately 25 miles from Hamstreet, situated just outside Ashford, Kent.

TREES R US LTD

FREQUENTLY ASKED QUESTIONS ABOUT LANDSCAPING IN ASHFORD

Frequently asked questions